Terms of Service

ReplicaDent OÜ

These Terms of Service govern your access to and use of the ReplicaDent OÜ website and services.

By accessing the website or placing an order, you agree to be bound by these Terms of Service.

1. Company information

ReplicaDent OÜ
Roosivälja tee 1, Soodevahe
75322 Raevald
Estonia
Email: info@replicadent.com

2. Scope of services and business use

ReplicaDent OÜ operates an online platform for the sale of dental, prosthetic and related components and products.

The website and services are intended primarily and exclusively for use by dental professionals, dental laboratories, clinics and other business or professional customers acting in the course of their commercial or professional activities.

By using this website and placing an order, you confirm that you act as a professional user or business customer and not as a private consumer, unless explicitly stated otherwise.

3. International customers and markets

ReplicaDent OÜ provides its products and services to customers located in the European Union, the United Arab Emirates and other international markets, including countries of the Gulf Cooperation Council (GCC).

Customers located outside the European Union acknowledge that local laws and regulatory requirements applicable in their country (including import, customs, product registration and use regulations) may apply.

The customer is solely responsible for ensuring that the ordered products may be lawfully imported, distributed and used in their country.

4. Platform and third-party service providers

The ReplicaDent OÜ online store is operated using the Shopify e-commerce platform.

Certain technical functions of the website, including checkout, hosting and order processing, are provided by Shopify and its affiliated service providers.

Payments are processed by third-party payment service providers. The processing of payment data and related information may also be subject to the terms, conditions and privacy policies of the respective payment providers.

ReplicaDent OÜ is not responsible for the services, systems or policies of Shopify or third-party payment providers.

5. User accounts

Certain services may require the creation of a user account.

You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

6. Orders and contract conclusion

By placing an order on the website, you submit a binding offer to purchase the selected products.

A contract is concluded only when ReplicaDent OÜ confirms your order or dispatches the goods.

ReplicaDent OÜ reserves the right to refuse or cancel any order, including in cases of product unavailability, pricing errors, technical errors, incorrect customer information or suspected misuse.

7. Prices and payment

All prices are displayed on the website.

Applicable taxes, shipping fees and other charges are shown during the checkout process.

Payment must be made using the payment methods made available on the website.

Payment transactions are handled by third-party payment service providers. ReplicaDent OÜ does not store full payment card details.

8. Delivery

Delivery times indicated on the website are estimates only.

ReplicaDent OÜ shall not be liable for delays caused by carriers, customs authorities, import procedures or circumstances beyond its reasonable control.

9. Professional use and regulatory responsibility

The products sold by ReplicaDent OÜ are intended exclusively for professional use by qualified dental professionals and laboratories.

The customer is solely responsible for ensuring that the products are suitable for the intended clinical or technical application and that their use complies with applicable laws, medical device regulations and professional standards in the country of use.

ReplicaDent OÜ does not provide medical or clinical advice.

10. Returns and refunds

Returns and refunds are governed by the Return and Refund Policy of ReplicaDent OÜ, which forms an integral part of these Terms of Service.

11. Intellectual property

All content on the website, including texts, images, trademarks, logos, designs and software, is the property of ReplicaDent OÜ or its licensors and is protected by applicable intellectual property laws.

Any use without prior written consent is prohibited.

12. Limitation of liability

To the maximum extent permitted by applicable law, ReplicaDent OÜ shall not be liable for any indirect, incidental or consequential damages, including loss of profit, loss of data or business interruption arising from the use of the website or the products purchased.

Nothing in these Terms limits or excludes liability where such limitation is not permitted by law.

13. Personal data

Personal data is processed in accordance with the ReplicaDent OÜ Privacy Policy.

14. Governing law and jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Estonia.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Estonia, unless mandatory consumer protection law provides otherwise.

15. Changes to the Terms

ReplicaDent OÜ reserves the right to amend these Terms of Service at any time.

The current version will always be available on the ReplicaDent OÜ website.

16. Contact

If you have any questions regarding these Terms of Service, please contact us at:

info@replicadent.com