Refund policy

Returns, Exchanges and Warranty Policy

ReplicaDent OÜ

This Policy applies to all purchases made through the ReplicaDent OÜ website.

Company details

ReplicaDent OÜ
Roosivälja tee 1, Soodevahe
75322 Rae vald
Estonia
Email: info@replicadent.com

Refund within 21 days

You can return products and receive a 100% refund within 21 calendar days of receiving your order.

  • The products must remain unopened in their original blister (where packaged individually). A refund for unpacked products is subject to agreement.

  • The refund is issued within 14 days of the returned products arriving at our warehouse.

  • Return shipping and customs duties are paid by the customer.

  • By agreement with you, we may waive the requirement to physically return the components.

Before returning any product, you must contact us at
info@replicadent.com and obtain return approval.

Returns sent without prior approval may be refused.

Exchange within 1 year

You can exchange products for goods of comparable value within 1 year of receiving your order, for any reason — wrong fit, change of mind or wrong choice.

  • We need to receive the product together with its blister (the product itself may be unpacked).

  • Shipping and customs duties for sending the product to us are paid by the customer, unless the reason for the exchange is a manufacturing defect.

  • If the reason for the exchange is a manufacturing defect, shipping to us is paid by ReplicaDent. By agreement with you, we may waive the requirement to physically return the components.

  • Products are exchanged for goods of comparable retail value. If the new product costs more, you pay the difference. If it costs less, the difference is not refunded but credited as a bonus towards your next order.

Refund for a manufacturing defect within 1 year

If a manufacturing defect is confirmed, you can choose a refund instead of an exchange within 1 year of receiving your order.

  • Please notify us and provide photos or a video confirming the defect.

  • The refund is issued within 14 days of the defect being confirmed.

  • Shipping of the defective component to our office is paid by ReplicaDent. By agreement with you, we may waive the requirement to return the component.

  • A refund for a manufacturing defect is available only within 1 year of receipt. After 1 year, the component is covered by the warranty replacement program only.

Warranty replacement within 10 years

The warranty period is 10 years from the date you receive the goods. During this period, we will replace a component free of charge for any reason — the warranty is not limited to manufacturing defects.

  • Replacement is possible only within the same product group and price category (multi-unit for multi-unit, healing abutment for healing abutment), with no surcharge and no refund of any difference.

  • A repeated replacement of the same component is considered individually and must be approved by our Customer Service.

  • Please notify us and send the product with its blister (the blister may be opened).

  • Shipping and customs duties are paid by the customer.

European Union – 14-day right of withdrawal (consumers only)

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within fourteen (14) days without giving any reason, in accordance with applicable EU consumer protection legislation.

This right applies only to consumers and does not apply to purchases made by companies, dental clinics, laboratories or other legal entities acting in the course of their professional or business activities.

To exercise the right of withdrawal:

  • you must notify us within 14 days from the date you received the goods;

  • the products must be unused, unopened and returned in their original packaging;

  • proof of purchase must be provided.

The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons once unsealed.

Customers in the United Arab Emirates and GCC countries

For customers located in the United Arab Emirates and other countries of the Gulf Cooperation Council (GCC), returns and refunds are handled in accordance with this Policy and any mandatory local consumer protection laws.

Please note that return rights, time limits and conditions may differ from those applicable in the European Union.

Return shipping

Return shipping and customs duties are paid by the customer, except when ReplicaDent OÜ has supplied an incorrect product, or when an exchange or refund is due to a manufacturing defect within 1 year of receipt.

The customer is responsible for proper packaging and protection of returned goods during transportation.

Damaged, defective or incorrect products

If you receive a damaged, defective or incorrect product, please contact us without undue delay at info@replicadent.com, providing your order number and supporting photos.

Refunds

We will notify you once we have received and inspected the returned products and inform you whether the refund has been approved.

If approved, refunds are issued to the original payment method within the time limits stated above.

Please note that your bank or payment provider may require additional time to process and post the refund.

If you have not received your refund within fourteen (14) days of the returned products arriving at our warehouse or of the defect being confirmed, please contact us at info@replicadent.com.

Laboratory and clinical costs

ReplicaDent OÜ does not compensate for laboratory, clinical or any other expenses related to the use of its products.